Shipping policy
At AEROHAVEN, we strive to deliver your orders safely and as quickly as possible.
Processing Time -
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During sale periods, festive seasons, or high-volume events, processing times may be slightly longer.
Domestic Shipping (India)
Delivery Timeline
Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 5–8 business days
Remote Locations: 7–10 business days
Delivery timelines are estimates and may vary depending on the courier partner and destination.
Shipping Charges -
Free Shipping on orders above ₹999.
A nominal shipping fee may be charged on lower-value orders and will be displayed at checkout.
Cash on Delivery (COD)
COD may be available for selected pin codes.
Additional COD charges, if applicable, will be shown at checkout.
Delivery Timeline -
Delivery timelines may vary depending on customs clearance and local courier services.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable).
You can track your shipment using the provided tracking number.
Delayed Deliveries
While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to:
Weather conditions
Public holidays
Customs clearance procedures
Natural calamities
Operational disruptions beyond our control
AEROHAVEN shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our control.
Incorrect Address Information
Please ensure that your shipping address and contact details are accurate at the time of placing the order.
AEROHAVEN is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Partial Shipments
In rare cases, items from the same order may be shipped separately due to stock availability or packaging requirements. Customers will be informed accordingly.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery date) at:
Email: info@aerohaven.in
Please include:
Order Number
Photos of the package and product (if damaged)
A brief description of the issue
Our team will investigate and assist you at the earliest.
Contact Us
For any shipping-related queries, please reach out to us:
Email: info@aerohaven.in
We are happy to help.